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Why is my account paused? | Top One Futures Help Center
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▸Version 6October 16, 2026, 6:22 AM+1−1
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- Why is my account paused?
Why is my account paused?
The three common reasons an account is paused (unsigned contract, Daily Loss Limit, pending payout) and when it is reactivated.
Section: Why is my account paused?
− Updated over a week ago
+ Updated over 2 weeks ago
Table of contents
There are three common reasons why your account may be paused: your funded account contract has not been signed yet, you have reached your Daily Loss Limit, or you have a payout request pending. This article explains each case and when your account is reactivated.
1. Contract not signed (funded accounts only)
If you have a funded account and have not completed your onboarding, your account may be paused until the following steps are completed:
- Go to the "Identity Verification" tab on your dashboard and complete the KYC process.
- Once KYC is approved, go to the "Contracts" tab and sign the required contract(s).
- If you face issues with verification, you can contact our support team for a manual KYC request.
Your account will be reactivated shortly after completing these steps. If reactivation is delayed, refresh your trading platform to ensure changes are reflected properly.
2. Daily Loss Limit reached
If you have hit the daily loss limit, your account will be automatically paused as a risk control measure.
3. Payout requested
When you submit a payout request, your account will be paused temporarily until the payout is approved.
SHA-256 f6f0113cbee14f3a19585fcd0187932476b9a399dfc039f15816ecb8a2a41215
▸Version 5October 9, 2026, 2:12 PM+1−1
Changes shown against Version 4.
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- Why is my account paused?
Why is my account paused?
The three common reasons an account is paused (unsigned contract, Daily Loss Limit, pending payout) and when it is reactivated.
Section: Why is my account paused?
− Updated this week
+ Updated over a week ago
Table of contents
There are three common reasons why your account may be paused: your funded account contract has not been signed yet, you have reached your Daily Loss Limit, or you have a payout request pending. This article explains each case and when your account is reactivated.
1. Contract not signed (funded accounts only)
If you have a funded account and have not completed your onboarding, your account may be paused until the following steps are completed:
- Go to the "Identity Verification" tab on your dashboard and complete the KYC process.
- Once KYC is approved, go to the "Contracts" tab and sign the required contract(s).
- If you face issues with verification, you can contact our support team for a manual KYC request.
Your account will be reactivated shortly after completing these steps. If reactivation is delayed, refresh your trading platform to ensure changes are reflected properly.
2. Daily Loss Limit reached
If you have hit the daily loss limit, your account will be automatically paused as a risk control measure.
3. Payout requested
When you submit a payout request, your account will be paused temporarily until the payout is approved.
SHA-256 065b32bf6bfd8726dba99e64cc19ef876862dadbf6173470ff9e40457fda3174
▸Version 4October 4, 2026, 2:12 PM+1−1
Changes shown against Version 3.
| Why is my account paused? | Top One Futures Help Center Skip to main content |
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Top One Futures Home
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- General Questions
- Why is my account paused?
Why is my account paused?
The three common reasons an account is paused (unsigned contract, Daily Loss Limit, pending payout) and when it is reactivated.
Section: Why is my account paused?
− Updated yesterday
+ Updated this week
Table of contents
There are three common reasons why your account may be paused: your funded account contract has not been signed yet, you have reached your Daily Loss Limit, or you have a payout request pending. This article explains each case and when your account is reactivated.
1. Contract not signed (funded accounts only)
If you have a funded account and have not completed your onboarding, your account may be paused until the following steps are completed:
- Go to the "Identity Verification" tab on your dashboard and complete the KYC process.
- Once KYC is approved, go to the "Contracts" tab and sign the required contract(s).
- If you face issues with verification, you can contact our support team for a manual KYC request.
Your account will be reactivated shortly after completing these steps. If reactivation is delayed, refresh your trading platform to ensure changes are reflected properly.
2. Daily Loss Limit reached
If you have hit the daily loss limit, your account will be automatically paused as a risk control measure.
3. Payout requested
When you submit a payout request, your account will be paused temporarily until the payout is approved.
SHA-256 2cd619e1c730c22d0cbb4d232d6c1e79e40bfdda536ca40aa9d0e1dcb774b76c
▸Version 3October 3, 2026, 2:12 PM+1−1
Changes shown against Version 2.
| Why is my account paused? | Top One Futures Help Center Skip to main content |
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Top One Futures Home
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- General Questions
- Why is my account paused?
Why is my account paused?
The three common reasons an account is paused (unsigned contract, Daily Loss Limit, pending payout) and when it is reactivated.
Section: Why is my account paused?
− Updated today
+ Updated yesterday
Table of contents
There are three common reasons why your account may be paused: your funded account contract has not been signed yet, you have reached your Daily Loss Limit, or you have a payout request pending. This article explains each case and when your account is reactivated.
1. Contract not signed (funded accounts only)
If you have a funded account and have not completed your onboarding, your account may be paused until the following steps are completed:
- Go to the "Identity Verification" tab on your dashboard and complete the KYC process.
- Once KYC is approved, go to the "Contracts" tab and sign the required contract(s).
- If you face issues with verification, you can contact our support team for a manual KYC request.
Your account will be reactivated shortly after completing these steps. If reactivation is delayed, refresh your trading platform to ensure changes are reflected properly.
2. Daily Loss Limit reached
If you have hit the daily loss limit, your account will be automatically paused as a risk control measure.
3. Payout requested
When you submit a payout request, your account will be paused temporarily until the payout is approved.
SHA-256 4a3985398ae7bd763ec6f9351bd6b379a0c0b8de8dfeb09f363be614dea3cd82
▸Version 2October 2, 2026, 2:12 PM+27−14
Changes shown against Version 1.
Section: Why is my account paused?
− 📄 1. Contract Not Signed (Funded Accounts Only)
− If you have a funded account and haven’t completed your onboarding, your account may be paused until the following steps are completed:
− - Go to the “Identity Verification” tab on your dashboard and complete the KYC process.
− - Once KYC is approved, go to the “Contracts” tab and sign the required contract(s).- If you face issues with verification, you can scontact our support team for a manual KYC request.
− Your account will be reactivated shortly after completing these steps.If reactivation is delayed, refresh your trading platform to ensure changes are reflected properly.
− 📉 2. Daily Loss Limit Reached
− If you’ve hit the daily loss limit, your account will be automatically paused as a risk control measure.
− ⏳ When will it be reactivated?
− It will remain paused until the next trading session.
− 💸 3. Payout Requested
+
| Why is my account paused? | Top One Futures Help Center Skip to main content |
|---|
+ Top One Futures Home
+ Top One Futures Home
+ Search for articles...
+ - All Collections
+ - General Questions
+ - Why is my account paused?
+ Why is my account paused?
+ The three common reasons an account is paused (unsigned contract, Daily Loss Limit, pending payout) and when it is reactivated.
+ Updated today
+ Table of contents
+ There are three common reasons why your account may be paused: your funded account contract has not been signed yet, you have reached your Daily Loss Limit, or you have a payout request pending. This article explains each case and when your account is reactivated.
+ 1. Contract not signed (funded accounts only)
+ If you have a funded account and have not completed your onboarding, your account may be paused until the following steps are completed:
+ - Go to the "Identity Verification" tab on your dashboard and complete the KYC process.
+ - Once KYC is approved, go to the "Contracts" tab and sign the required contract(s).
+ - If you face issues with verification, you can contact our support team for a manual KYC request.
+ Your account will be reactivated shortly after completing these steps. If reactivation is delayed, refresh your trading platform to ensure changes are reflected properly.
+ 2. Daily Loss Limit reached
+ If you have hit the daily loss limit, your account will be automatically paused as a risk control measure.
+ 3. Payout requested
When you submit a payout request, your account will be paused temporarily until the payout is approved.
Section: When will my account be reactivated?
− ⏳ When will it be reactivated?
− It will resume trading at the start of the next trading session after the payout is approved.
− ✅ Need Help?
− If you’re unsure why your account is paused or need help completing verification, feel free to contact our support team — we’re happy to help!
+ When will my account be reactivated?
+
Contract not signed Shortly after you complete KYC and sign the contract(s) Daily Loss Limit reached At the next trading session
| Reason for pause | Reactivated when |
|---|
+ Payout requested | At the start of the next trading session after the payout is approved
+ Need help? If you are unsure why your account is paused or need help completing verification, feel free to contact our support team, we are happy to help!
SHA-256 bc4038f7e777f7aaeb9eea167084d1f14bc25015c74a59b6e638fbdac7a68681
▸Version 1July 26, 2026, 1:42 PM
First archived version.
📄 1. Contract Not Signed (Funded Accounts Only)
If you have a funded account and haven’t completed your onboarding, your account may be paused until the following steps are completed:
- Go to the “Identity Verification” tab on your dashboard and complete the KYC process.
- Once KYC is approved, go to the “Contracts” tab and sign the required contract(s).- If you face issues with verification, you can scontact our support team for a manual KYC request.
Your account will be reactivated shortly after completing these steps.If reactivation is delayed, refresh your trading platform to ensure changes are reflected properly.
📉 2. Daily Loss Limit Reached
If you’ve hit the daily loss limit, your account will be automatically paused as a risk control measure.
⏳ When will it be reactivated?
It will remain paused until the next trading session.
💸 3. Payout Requested
When you submit a payout request, your account will be paused temporarily until the payout is approved.
⏳ When will it be reactivated?
It will resume trading at the start of the next trading session after the payout is approved.
✅ Need Help?
If you’re unsure why your account is paused or need help completing verification, feel free to contact our support team — we’re happy to help!
SHA-256 deb085a9188a93f5821aacd418138f47fdd5541afbef779489bfa9562359afdc