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Refund Policy Explained | Funded Futures Family Help Center
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We aim to be as clear and transparent as possible regarding refunds.
Please review the details below
Eligibility
No Trading Activity
Refunds are granted only if no trading activity has taken place on the purchased account.
First Account Only
Refunds are available only for the first account ever opened by the user.
This means you may only receive a refund on your first account, any subsequent accounts after are not eligible for a refund.
How to Request a Refund
Contact Customer Support:
Please reach out to our support team via the chat bubble on our website within 14 days of your first purchase to initiate a refund request.
Processing
Method:
All refunds are processed back to the original payment method used.
Notification:
You will receive a confirmation message once your refund has been completed.
Exceptions
Trading Activity:
If any trading activity has been initiated, the account becomes ineligible for a refund.
This ensures fairness and transparency for all users.
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