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Refund Policy and Cancellation | Funded Futures Family Help Center
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▸Version 2September 8, 2026, 3:19 PM+1−1
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At FundedFuturesFamily, LLC, we prioritize transparency and fairness in all our interactions. We understand that circumstances change, and you might need to revisit your decision to trade with us. Below is a clear outline of our refund and cancellation policies.
Refund Policy
Eligibility
- No Trading Activity: Refunds are granted only if no trading activities have commenced on the purchased account.
- First Account Only: Refunds are applicable only for the first-ever account opened by the user.
How to Request a Refund
Section: How to Request a Refund
− - Contact Customer Support: To initiate a refund, please contact our support team via the chat bubble available on our website within 14 days of your purchase.
+ - Contact Customer Support: To initiate a refund, please contact our support team via the chat bubble available on our website within 14 days of your first purchase.
Processing
- Method: All refunds are processed using the original payment method.
- Notification: A confirmation message will be sent once your refund has been processed.
Exceptions to Refund Policy
- Trading Activity: If any trading activity has been initiated on your account, you will be ineligible for a refund. This policy is in place to ensure fairness and transparency across our services.
Account Cancellation
How to Cancel
- Procedure: To cancel your account, please contact our support team via the chat bubble available on our website.
Post-Cancellation Implications
- Service Termination: Once your account is canceled, you will lose access to all FundedFuturesFamily, LLC services.
- No Refunds: No refunds will be provided for any costs incurred prior to cancellation.
FundedFuturesFamily, LLC's Right to Terminate
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▸Version 1July 26, 2026, 1:32 PM
First archived version.
At FundedFuturesFamily, LLC, we prioritize transparency and fairness in all our interactions. We understand that circumstances change, and you might need to revisit your decision to trade with us. Below is a clear outline of our refund and cancellation policies.
Refund Policy
Eligibility
- No Trading Activity: Refunds are granted only if no trading activities have commenced on the purchased account.
- First Account Only: Refunds are applicable only for the first-ever account opened by the user.
How to Request a Refund
- Contact Customer Support: To initiate a refund, please contact our support team via the chat bubble available on our website within 14 days of your purchase.
Processing
- Method: All refunds are processed using the original payment method.
- Notification: A confirmation message will be sent once your refund has been processed.
Exceptions to Refund Policy
- Trading Activity: If any trading activity has been initiated on your account, you will be ineligible for a refund. This policy is in place to ensure fairness and transparency across our services.
Account Cancellation
How to Cancel
- Procedure: To cancel your account, please contact our support team via the chat bubble available on our website.
Post-Cancellation Implications
- Service Termination: Once your account is canceled, you will lose access to all FundedFuturesFamily, LLC services.
- No Refunds: No refunds will be provided for any costs incurred prior to cancellation.
FundedFuturesFamily, LLC's Right to Terminate
- Contractual Rights: We reserve the right to terminate contracts and deactivate accounts if there is a breach of our General Terms and Conditions (GTC). Such breaches may result in account deactivation, forfeiture of any funds, and a ban from accessing our services.
Arbitration and Dispute Resolution
- Binding Arbitration: Should any disputes arise that cannot be resolved through mutual discussion, both parties agree to binding arbitration in accordance with the regulations of the American Arbitration Association. By entering into this agreement, users waive any rights to contest payments made for our services.
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