VERSION HISTORY
Topstep® Refund Policies | Topstep Help Center
Fetches the article and compares it with Version 6.
▸Version 6October 1, 2026, 9:10 PM+2−3
Changes shown against Version 5.
The Trading Combine® gives you instant access to live data and a trading account. Because of that, refunds are generally not available once a purchase is made.
Refunds are issued to the original payment method only. Processing takes 7–10 business days. If it's been longer, check with your bank first, then contact Trader Support. When contacting Trader Support for a refund, provide your Trading Combine or Express Funded Account Number, the last four digits of the charged card, the charge date, and any relevant screenshots or recordings.
− ⚠️ Filing a chargeback or dispute is strictly prohibited. Have a question about a charge? Call us first. Always. Read more here.
+ ⚠️ Fraudulent or bad-faith disputes, or reversals of charges for services received, may result in account review, suspension or closure. In addition, we may recover collection costs, chargeback fees and related costs to the extent fullest extent permitted by law. Before disputing a charge with your bank or card issuer, please contact us; we can often resolve it faster. See our Help Center policy here.
14-Day Satisfaction Guarantee
New to Topstep? If within your first 14 calendar days you decide it's not for you, we'll refund up to 1 monthly renewal payment for your Trading Combine® — as long as you haven't passed the evaluation.
👉 This applies to your first-ever Trading Combine® purchase only. We just ask for feedback on why it wasn't a fit.
Accidentally Left Subscription On / Forgot to Cancel
Your Trading Combine® is a monthly subscription that Rebills approximately every 30 days until you pass or cancel. Managing your subscription is your responsibility. You will receive a reminder email 3 days before your Rebill processes. Manage your subscription at dashboard.topstep.com.
- Accounts must have no trading activity
- Contact us within 28 days of the charge.
- Each Rebill adds 1 Reset credit to your Reset Bank (same size and account type, expires 1 year from issue).
- If you've already used the Reset credit from that Rebill, we cannot process a refund.
- Processing a refund will result in the immediate cancellation of your subscription, closure of the associated Trading Combine, and removal of the associated Reset credit.
☝️ Rebill refund requests are handled in chat. Windy will ask for your payment reference ID (found on your Billing page at dashboard.topstep.com) and check eligibility against our policy automatically. Eligible requests are processed immediately. If your request doesn’t qualify, you’ll be routed to the Trader Support team.
Promotional Codes and Discounts
Passed the Trading Combine® After a Recent Charge
If you pass shortly after a monthly payment, we cannot refund or prorate that payment. The subscription payment was required to keep your account active through to funding.
Once you earn funding, the subscription and all fees are considered used in full.
Resets
No refunds on Reset purchases — including accidentally resetting the wrong account or resetting the same account twice. Double-check your account number before resetting.
Level 2 Depth of Market Data
Depth of Market Data activates immediately upon purchase and Rebills monthly on the 28th day of the month for $38. Nonrefundable. Cancel anytime from your dashboard.
Activation Fee
No refunds on Activation Fee purchases, including accidental activations. Confirm the account name before paying.
Back2Funded
No refunds on Back2Funded purchases, including accidental reactivations. Confirm the account name before completing the purchase.
Chargebacks at Topstep
Section: Chargebacks at Topstep
− ⚠️ Filing a chargeback or dispute is strictly prohibited. Have a question about a charge? Call us first. Always.
− Most fees at Topstep are non-refundable, but we’re always happy to review your account and clear up confusion. Filing a chargeback/dispute so may put your account at risk.
+ ⚠️ Fraudulent or bad-faith disputes, or reversals of charges for services received, may result in account review, suspension or closure. In addition, we may recover collection costs, chargeback fees and related costs to the extent fullest extent permitted by law. Before disputing a charge with your bank or card issuer, please contact us; we can often resolve it faster.
What’s the Difference Between a Chargeback and an Unjustified Chargeback?
A chargeback is when you dispute a charge with your bank and request a reversal.
An unjustified chargeback is filing a dispute without a valid reason — for example:
- Forgetting to cancel a subscription
- Misunderstanding a charge
- Overlooking Topstep’s refund policies
- Attempting to bypass the standard refund process
What Happens If You File a Chargeback?
Filing triggers an account review. Excessive or unjustified chargebacks may result in account suspension or permanent removal from the Topstep program.
Initiating chargebacks is listed as prohibited conduct.
Already filed one? You can still contact Trader Support to discuss your options.
What If You Want to Dispute a Charge?
SHA-256 fdd5b5fcbd18bcdc65caaf0c3596dda2a016e739382450ddf746fcf779c1a87a
▸Version 5September 11, 2026, 4:17 PM+3−2
Changes shown against Version 4.
The Trading Combine® gives you instant access to live data and a trading account. Because of that, refunds are generally not available once a purchase is made.
Refunds are issued to the original payment method only. Processing takes 7–10 business days. If it's been longer, check with your bank first, then contact Trader Support. When contacting Trader Support for a refund, provide your Trading Combine or Express Funded Account Number, the last four digits of the charged card, the charge date, and any relevant screenshots or recordings.
+ ⚠️ Filing a chargeback or dispute is strictly prohibited. Have a question about a charge? Call us first. Always. Read more here.
14-Day Satisfaction Guarantee
New to Topstep? If within your first 14 calendar days you decide it's not for you, we'll refund up to 1 monthly renewal payment for your Trading Combine® — as long as you haven't passed the evaluation.
👉 This applies to your first-ever Trading Combine® purchase only. We just ask for feedback on why it wasn't a fit.
Accidentally Left Subscription On / Forgot to Cancel
Your Trading Combine® is a monthly subscription that Rebills approximately every 30 days until you pass or cancel. Managing your subscription is your responsibility. You will receive a reminder email 3 days before your Rebill processes. Manage your subscription at dashboard.topstep.com.
- Accounts must have no trading activity
- Contact us within 28 days of the charge.
- Each Rebill adds 1 Reset credit to your Reset Bank (same size and account type, expires 1 year from issue).
- If you've already used the Reset credit from that Rebill, we cannot process a refund.
- Processing a refund will result in the immediate cancellation of your subscription, closure of the associated Trading Combine, and removal of the associated Reset credit.
☝️ Rebill refund requests are handled in chat. Windy will ask for your payment reference ID (found on your Billing page at dashboard.topstep.com) and check eligibility against our policy automatically. Eligible requests are processed immediately. If your request doesn’t qualify, you’ll be routed to the Trader Support team.
Promotional Codes and Discounts
Passed the Trading Combine® After a Recent Charge
If you pass shortly after a monthly payment, we cannot refund or prorate that payment. The subscription payment was required to keep your account active through to funding.
Once you earn funding, the subscription and all fees are considered used in full.
Resets
No refunds on Reset purchases — including accidentally resetting the wrong account or resetting the same account twice. Double-check your account number before resetting.
Level 2 Depth of Market Data
Depth of Market Data activates immediately upon purchase and Rebills monthly on the 28th day of the month for $38. Nonrefundable. Cancel anytime from your dashboard.
Activation Fee
No refunds on Activation Fee purchases, including accidental activations. Confirm the account name before paying.
Back2Funded
No refunds on Back2Funded purchases, including accidental reactivations. Confirm the account name before completing the purchase.
Chargebacks at Topstep
Section: Chargebacks at Topstep
− ⚠️ Have a question about a charge? Call us first. Always.
− Most fees at Topstep are non-refundable, but we’re always happy to review your account and clear up confusion. Filing a chargeback before reaching out could limit your options and put your account at risk.
+ ⚠️ Filing a chargeback or dispute is strictly prohibited. Have a question about a charge? Call us first. Always.
+ Most fees at Topstep are non-refundable, but we’re always happy to review your account and clear up confusion. Filing a chargeback/dispute so may put your account at risk.
What’s the Difference Between a Chargeback and an Unjustified Chargeback?
A chargeback is when you dispute a charge with your bank and request a reversal.
An unjustified chargeback is filing a dispute without a valid reason — for example:
- Forgetting to cancel a subscription
- Misunderstanding a charge
- Overlooking Topstep’s refund policies
- Attempting to bypass the standard refund process
What Happens If You File a Chargeback?
Filing triggers an account review. Excessive or unjustified chargebacks may result in account suspension or permanent removal from the Topstep program.
Initiating chargebacks is listed as prohibited conduct.
Already filed one? You can still contact Trader Support to discuss your options.
What If You Want to Dispute a Charge?
SHA-256 d490d7da42465b7322fb030d3f52223c582f7017a568afc50af68343d71d4aac
▸Version 4September 1, 2026, 4:27 PM+1−1
Changes shown against Version 3.
The Trading Combine® gives you instant access to live data and a trading account. Because of that, refunds are generally not available once a purchase is made.
− Refunds are issued to the original payment method only. Processing takes 7–10 business days. If it's been longer, check with your bank first, then contact Trader Support.
+ Refunds are issued to the original payment method only. Processing takes 7–10 business days. If it's been longer, check with your bank first, then contact Trader Support. When contacting Trader Support for a refund, provide your Trading Combine or Express Funded Account Number, the last four digits of the charged card, the charge date, and any relevant screenshots or recordings.
14-Day Satisfaction Guarantee
New to Topstep? If within your first 14 calendar days you decide it's not for you, we'll refund up to 1 monthly renewal payment for your Trading Combine® — as long as you haven't passed the evaluation.
👉 This applies to your first-ever Trading Combine® purchase only. We just ask for feedback on why it wasn't a fit.
Accidentally Left Subscription On / Forgot to Cancel
Your Trading Combine® is a monthly subscription that Rebills approximately every 30 days until you pass or cancel. Managing your subscription is your responsibility. You will receive a reminder email 3 days before your Rebill processes. Manage your subscription at dashboard.topstep.com.
- Accounts must have no trading activity
- Contact us within 28 days of the charge.
- Each Rebill adds 1 Reset credit to your Reset Bank (same size and account type, expires 1 year from issue).
- If you've already used the Reset credit from that Rebill, we cannot process a refund.
- Processing a refund will result in the immediate cancellation of your subscription, closure of the associated Trading Combine, and removal of the associated Reset credit.
☝️ Rebill refund requests are handled in chat. Windy will ask for your payment reference ID (found on your Billing page at dashboard.topstep.com) and check eligibility against our policy automatically. Eligible requests are processed immediately. If your request doesn’t qualify, you’ll be routed to the Trader Support team.
Promotional Codes and Discounts
SHA-256 16c65ef612deaba25e66e02199f70fe0c3422f9f6aeb5c3049f5264e439bd95f
▸Version 3August 13, 2026, 3:27 AM+1−1
Changes shown against Version 2.
The Trading Combine® gives you instant access to live data and a trading account. Because of that, refunds are generally not available once a purchase is made.
Refunds are issued to the original payment method only. Processing takes 7–10 business days. If it's been longer, check with your bank first, then contact Trader Support.
14-Day Satisfaction Guarantee
New to Topstep? If within your first 14 calendar days you decide it's not for you, we'll refund up to 1 monthly renewal payment for your Trading Combine® — as long as you haven't passed the evaluation.
👉 This applies to your first-ever Trading Combine® purchase only. We just ask for feedback on why it wasn't a fit.
Accidentally Left Subscription On / Forgot to Cancel
Your Trading Combine® is a monthly subscription that Rebills approximately every 30 days until you pass or cancel. Managing your subscription is your responsibility. You will receive a reminder email 3 days before your Rebill processes. Manage your subscription at dashboard.topstep.com.
- Accounts must have no trading activity
- Contact us within 28 days of the charge.
- Each Rebill adds 1 Reset credit to your Reset Bank (same size and account type, expires 1 year from issue).
- If you've already used the Reset credit from that Rebill, we cannot process a refund.
- Processing a refund will result in the immediate cancellation of your subscription, closure of the associated Trading Combine, and removal of the associated Reset credit.
Section: Accidentally Left Subscription On / Forgot to Cancel
− ☝️ To request a refund, share the following details with our support team in this chat: transaction amount, date, last 4 digits of payment card, and a brief explanation. A team member will review and follow up — a refund request isn't started until the team confirms it with you.
+ ☝️ Rebill refund requests are handled in chat. Windy will ask for your payment reference ID (found on your Billing page at dashboard.topstep.com) and check eligibility against our policy automatically. Eligible requests are processed immediately. If your request doesn’t qualify, you’ll be routed to the Trader Support team.
Promotional Codes and Discounts
No refunds for:
- Codes applied incorrectly
- Purchases made outside promotion terms
- Discounts or codes that were missed
Passed the Trading Combine® After a Recent Charge
If you pass shortly after a monthly payment, we cannot refund or prorate that payment. The subscription payment was required to keep your account active through to funding.
Once you earn funding, the subscription and all fees are considered used in full.
Resets
No refunds on Reset purchases — including accidentally resetting the wrong account or resetting the same account twice. Double-check your account number before resetting.
Level 2 Depth of Market Data
Depth of Market Data activates immediately upon purchase and Rebills monthly on the 28th day of the month for $38. Nonrefundable. Cancel anytime from your dashboard.
SHA-256 1dfc2067142a4c2c367db3840a6ce36653947925c7f5732e76493c910f3fb308
▸Version 2July 27, 2026, 9:37 AM+1−2
Changes shown against Version 1.
The Trading Combine® gives you instant access to live data and a trading account. Because of that, refunds are generally not available once a purchase is made.
Refunds are issued to the original payment method only. Processing takes 7–10 business days. If it's been longer, check with your bank first, then contact Trader Support.
14-Day Satisfaction Guarantee
New to Topstep? If within your first 14 calendar days you decide it's not for you, we'll refund up to 1 monthly renewal payment for your Trading Combine® — as long as you haven't passed the evaluation.
👉 This applies to your first-ever Trading Combine® purchase only. We just ask for feedback on why it wasn't a fit.
Accidentally Left Subscription On / Forgot to Cancel
Section: Accidentally Left Subscription On / Forgot to Cancel
− Your Trading Combine® is a monthly subscription that Rebills approximately every 30 days until you pass or cancel. Managing your subscription is your responsibility.
− - Manage your subscription at dashboard.topstep.com.
+ Your Trading Combine® is a monthly subscription that Rebills approximately every 30 days until you pass or cancel. Managing your subscription is your responsibility. You will receive a reminder email 3 days before your Rebill processes. Manage your subscription at dashboard.topstep.com.
- Accounts must have no trading activity
- Contact us within 28 days of the charge.
- Each Rebill adds 1 Reset credit to your Reset Bank (same size and account type, expires 1 year from issue).
- If you've already used the Reset credit from that Rebill, we cannot process a refund.
- Processing a refund will result in the immediate cancellation of your subscription, closure of the associated Trading Combine, and removal of the associated Reset credit.
☝️ To request a refund, share the following details with our support team in this chat: transaction amount, date, last 4 digits of payment card, and a brief explanation. A team member will review and follow up — a refund request isn't started until the team confirms it with you.
Promotional Codes and Discounts
No refunds for:
- Codes applied incorrectly
- Purchases made outside promotion terms
- Discounts or codes that were missed
Passed the Trading Combine® After a Recent Charge
SHA-256 815fdcaf2a55ab71af98923ae19660f09bddd460cd7225bbcb9cb81dd0519729
▸Version 1July 26, 2026, 12:27 PM
First archived version.
The Trading Combine® gives you instant access to live data and a trading account. Because of that, refunds are generally not available once a purchase is made.
Refunds are issued to the original payment method only. Processing takes 7–10 business days. If it's been longer, check with your bank first, then contact Trader Support.
14-Day Satisfaction Guarantee
New to Topstep? If within your first 14 calendar days you decide it's not for you, we'll refund up to 1 monthly renewal payment for your Trading Combine® — as long as you haven't passed the evaluation.
👉 This applies to your first-ever Trading Combine® purchase only. We just ask for feedback on why it wasn't a fit.
Accidentally Left Subscription On / Forgot to Cancel
Your Trading Combine® is a monthly subscription that Rebills approximately every 30 days until you pass or cancel. Managing your subscription is your responsibility.
- Manage your subscription at dashboard.topstep.com.
- Accounts must have no trading activity
- Contact us within 28 days of the charge.
- Each Rebill adds 1 Reset credit to your Reset Bank (same size and account type, expires 1 year from issue).
- If you've already used the Reset credit from that Rebill, we cannot process a refund.
- Processing a refund will result in the immediate cancellation of your subscription, closure of the associated Trading Combine, and removal of the associated Reset credit.
☝️ To request a refund, share the following details with our support team in this chat: transaction amount, date, last 4 digits of payment card, and a brief explanation. A team member will review and follow up — a refund request isn't started until the team confirms it with you.
Promotional Codes and Discounts
No refunds for:
- Codes applied incorrectly
- Purchases made outside promotion terms
- Discounts or codes that were missed
Passed the Trading Combine® After a Recent Charge
If you pass shortly after a monthly payment, we cannot refund or prorate that payment. The subscription payment was required to keep your account active through to funding.
Once you earn funding, the subscription and all fees are considered used in full.
Resets
No refunds on Reset purchases — including accidentally resetting the wrong account or resetting the same account twice. Double-check your account number before resetting.
Level 2 Depth of Market Data
Depth of Market Data activates immediately upon purchase and Rebills monthly on the 28th day of the month for $38. Nonrefundable. Cancel anytime from your dashboard.
Activation Fee
No refunds on Activation Fee purchases, including accidental activations. Confirm the account name before paying.
Back2Funded
No refunds on Back2Funded purchases, including accidental reactivations. Confirm the account name before completing the purchase.
Chargebacks at Topstep
⚠️ Have a question about a charge? Call us first. Always.
Most fees at Topstep are non-refundable, but we’re always happy to review your account and clear up confusion. Filing a chargeback before reaching out could limit your options and put your account at risk.
What’s the Difference Between a Chargeback and an Unjustified Chargeback?
A chargeback is when you dispute a charge with your bank and request a reversal.
An unjustified chargeback is filing a dispute without a valid reason — for example:
- Forgetting to cancel a subscription
- Misunderstanding a charge
- Overlooking Topstep’s refund policies
- Attempting to bypass the standard refund process
What Happens If You File a Chargeback?
Filing triggers an account review. Excessive or unjustified chargebacks may result in account suspension or permanent removal from the Topstep program.
Initiating chargebacks is listed as prohibited conduct.
Already filed one? You can still contact Trader Support to discuss your options.
What If You Want to Dispute a Charge?
Contact Trader Support first. We’ll review your situation and let you know what’s available under our refund policies.
SHA-256 900ac64b5aa28ef0e0e4e3cdc085696a438b022c63c081c8ac888314f9297c5c