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Are There Any Other Fees Besides the Monthly Fees?
No, there are no additional fees besides the monthly Evaluation fee.
The monthly Evaluation fee includes everything you need to trade:
- Evaluation Account with all tracking features
- Level 1 Data feed access
- NinjaTrader Platform License key
Optional Fee:
- Reset Fee: If you fail the evaluation test, you can reset your account for an additional fee. This does not change your monthly billing cycle date; it is simply a fee that resets your balance and drawdown to its original state.
Transition to a Performance Account (PA):
- When you pass the evaluation, the fees for your Evaluation Account continue until you pay the PA activation fee to convert your evaluation into a performance account.
- If you choose to continue with a Performance Account, the fees for the PA account will begin and your evaluation subscription is automatically canceled upon conversion to PA.
Does Failing an Evaluation Cancel My Account Automatically?
No, failing an evaluation does not automatically cancel your account.
Options After Failing:
- Reset Your Account: You can opt to reset your Evaluation Account to start the evaluation process again with the original billing cycle.
- Cancel Your Account: To cancel, you must log in to your Members’ Area and manually cancel your subscription.
- Renewing Subscription: If your account is in a failed status as of the market close on the day before the renewal, we will reset the balance as part of the renewal fee.
Important:
- Recurring Billing: If you do not cancel your account, billing will continue to recur every month.
Failed Renewals
At Apex, we strive to ensure a seamless experience for all our users. To support you in maintaining uninterrupted access to our services, we offer a 72-hour grace period for any failed renewal payments. This generous timeframe provides ample opportunity to update your payment details or manually renew your account, ensuring that your services continue without disruption.
What Happens During the 72-Hour Grace Period?
If a renewal payment does not go through, you will have three days to address the issue. During this period, you can:
- Update Your Payment Information: Easily change your credit card details to ensure future payments are processed smoothly.
- Manually Renew Your Account: Take control of your renewal process to avoid any service interruptions.
How to Manually Renew Your Account
To assist you in managing your account effectively, we have created a step-by-step guide below. Additionally, you can watch the accompanying video that demonstrates these steps visually.
- Navigate to Your Apex Dashboard
- Log in to your account and access the Apex Dashboard, your central hub for managing all account settings and information.
- Click on Purchase Receipts
- On the right-hand side of the dashboard, locate and click the Purchase Receipts tab. This section provides a detailed overview of all your past invoices and any failed payments.
- Find the Invoice to Manually Renew
- Browse through your purchase receipts to identify the specific invoice that requires manual renewal. This is typically marked or flagged for your attention.
- Click the Renew Manually button
- Once you’ve located the relevant invoice, click on the Renew Manually button. This action will prompt you to enter new payment details or confirm your existing information to complete the renewal process.
Important Note on Credit Card Information
When you manually renew your account using a different credit card, especially for accounts on CIM_2 (secure credit card processor 3), the new card information will become the default for all future renewals on that platform. To ensure accuracy and avoid any unintended charges, please remember to update your credit card information after performing a manual renewal if necessary.
Need Further Assistance?
If you have any additional questions or need support, please don’t hesitate to contact our help desk. We’re here to help!
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