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Below are screenshots of common error messages, along with solutions to fix the error.
1) bad input (Logon failed) | This error indicates that your credentials are blank in yourconnection configuration. Make sure you have followed allthe steps from the following articles pertaining to yoursituation: SETUP INSTRUCTIONS RITHMIC & NINJA SETUP INSTRUCTIONS TRADOVATE & NINJA
2) session count to exceed its maximum 3) disconnect enforced by broker | Make sure you have your settings set correctly. You marketdata in RTrader Pro needs to be OFF and your plug-in modein your Ninja UNCHECKED. SETUP INSTRUCTIONS
4) check your account connection parameters and internetconnection (Logon failed) | Open Ninja, delete your APEX “My Rithmic for NinjaTraderBrokerage” connection under connection configuration, click“Apply”, then “OK”. Close NT8 and restart. Re-add the APEXconnection with your credentials, “Apply”, then “OK”, rebootyour machine and restart your NT8.
5) Order can be placed by administrators only | This means your account hit the drawdown and has been liquidated. For more informationCLICK HERE.
6) The OCO ID cannot be reused | This means that the OCO mode is activated, resulting in the cancellation of the initial OCO order. Press CTRL Z on your keyboard to turn off OCO mode. By doing this, you will see that the small green “OCO” icon is no longer active. CLICK HERE.
7) toolkit version has expired | This is an error message about a product from Apexinvesting.com.Please reach out to themHERE.
8) Unable to submit order – no handle affected | Disconnect from your “MY Rithmic for NinjaTrader Brokerage” andreconnect.
9) Remove failed | An error exists in your custom indicators. CLICK HERE.
10) Send cancels only after 30 secs | This message is a native error indicating that you have sent too many cancellation requests in quick succession. You need to wait 30 seconds before sending any more cancellations, or else the system will log you out. Whenever this message occurs, we strongly advise the user to contact their broker about the message because it can indicate your account needs additional configuration. Otherwise, you will likely continue to experience this behavior and risk getting locked out of your account.
11) No such route exists | Uninstall NinjaTrader 8 and reinstall the newest version.CLICK HERE
12) The IB you are trying to connect is not authorized | Restart your NinjaTrader8.
13) thrown by the target of an invocation | Close your application, reboot your machine, and restart NinjaTrader8.
14) can’t have a zero limit price | Disconnect from your “MY Rithmic for NinjaTrader Brokerage” andreconnect.
15) Unable to connect to DB | If you are a Mac user running Parallels, you will need to installNT8 8.0.26.1 version instead of 8.0.27.0.
16) Rejected at RMS | You will need to uncheck Liquidating Only option in yourRTrader dashboard. Right click on the account in trader dashboardand turn OFF Enable Liquidating Only (Trader).
17) You must set a date for TIF=GTD | You have the TIF (Time in Force) set to GTD (Good ‘Til Date)without inputting a date. Either enter a date, select GTC orDay for the TIF.
18) market not open | This means that you are trading an expired contract. CheckCME Group Futuresfor the current contract month for the instrument. To see howto roll your contracts,CLICK HERE.
19) Historical data failed to start | You need to turn your market data OFF. PleaseCLICK HERE tosee the instructions and follow every step as shown.
20) Auto log failed | Locate the folder in the path described. Right click onto folderand UNCHECK “read only”.
21) Unable to load risk templateUnhandled exception | Close NinjaTrader. Navigate to:DocumentsNinjaTrader 8templatesRisk folder. Then delete theNinjaTrader Brokerage Default.xml file. Next, restart NinjaTrader to resolve your first issue. Visit this page for information regarding OneDrive and NinjaTrader.CLICK HERE.
22) Unable to recover NinjaTrader custom assembly | This error shows that another application on your PC is blockingNinjaTrader from accessing its files.Typically, this refers to a cloud or backup provider, suchas OneDrive. VisitTHIS PAGE for information regarding OneDrive and NinjaTrader.
23) No accounts were found | This error means that you do not have any active Tradovate accounts.
24) account is currently set to liquidation | Your Tradovate account on Ninja has hit the drawdown and needsto be reset.
25) Atomic order operation in progress | The error generally occurs when another action is taken on anorder that is currently being changed/filled/cancelled. Modifyingan order in the process of change/fill/cancel is not possibleuntil the initial action is finished. To prevent the error, wait until the initial action completesregarding this order. Then begin another action.
26) Instruments not subscribed for real-time data | It’s not an error, just a warning indicating that NinjaTraderhas pre-loaded instruments not included in your data package.Trading those instruments is not possible in our accounts, andany data displayed would be delayed. Tradovate Instruments
27) Password should be specified | Too many incorrect login attempts. – To fix this, close NinjaTader.Then go to Documents NinjaTrader8 DB, then delete the .sqlitefile. You may also need to remove all of your existing connectionsand reconnect. NinjaTrader Forum Solution
28) get_order_book error : 13 | Error Message: Market data failed get_order_book error: 13 –This indicates missing level 2 data. You must add level 2 datafor order book. For Rithmic, under Rithmic Addons. For Tradovate,on their web platform, go to Settings, Subscriptions, and addlevel 2 data.
29) already has a running connection | Error Message: Provider ‘Rithmic for NinjaTrader Brokerage’ alreadyhas a running connection. It shows that there are multiple occurrencesof the Rithmic connection. Remember to select the Remove optionnext to any previous connection that was made.
30) Error fetching external content | Error Message: Error fetching external content, please try againlater. Manually set your computer’s clock to Eastern TimeZone to fix this error.
31) Unable to re-establish the connection. (Panic) | Error Message: Unable to re-establish the connection. (Panic) VisitTHIS PAGEto fix this error.
Related to
account connection, administrators only, bad input, disconnect, error, exception, failed, GTO, IB, logged out, ninja, OCO, parameters, price limit, rithmic, RMS, rtrader, TIF, toolkit, zero
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